I have actually emailed/called/texted the company numerous times with no response. I have requested a refund and no one has addressed me - Slabway Massage Chair. I would recommend not to waste your difficult generated income on this business. I will be getting in touch with the Chief law officer to file a complaint relating to SLAB. Purchaser Beware!!!!!! Hey Michael, We sincerely are sorry for the clear frustration and hassle you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was developed December 4th and that there was a label created on December 7. Your package was labeled and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Massage Chair Reviews).
We acknowledge that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Contacted 3 days stated it delivered 4 days back after a week they do not address the phone and inform you to chat with their website which never ever answer you back. They will keep you waiting sent out numerous e-mail with the exact same response will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my best in finding a legal representative to spend sufficient money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it given that I have actually tried to get in touch with Slabway many times through email call and have yet had the ability to talk with a live individual I constantly get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA assistance ticket I have actually been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I receive from their support teams I believe anyone aiming to acquire any of their items should extremely look at all their feedback's I have no idea the real count of how many bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you inspect the fuse situated on the back of your chair (Slabway Massage Chair). We have actually received no further communication from you informing us if that fixed your problem. In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday season.
We are doing all that we can with the resources available to us to supply a good experience to each and every customer. We acknowledge that we stopped working to miss out on the mark in this circumstances. For that we ask forgiveness - Slabway Massage Chair Special Discount. We await your reaction. Thank YouI purchased a foot massager. Site stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps repeating. States to get on chat on the internet site. I got in touch with chat, stated "presently replying in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I believe this location is a fraud and i am going to get in touch with charge card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND buying anything from this inadequately run clothing (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hey There Ian, We genuinely regret any disappointment or trouble you have actually experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios affecting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's work.
We recognize that we stopped working to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been satisfied with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Positioned an order on 12/4/20 and the order was canceled mid shipment without any additional description!? I have actually called numerous times, sent e-mails used the chat widget they suggested and likewise reached out to them through all social media platforms and no response no reply just no description.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hello Tonya, We seriously regret the clear frustration and trouble you have experienced regarding your recent order with Slabway (Slabway Massage Chair). This is not our intent and not the experience we desire for our consumer.
This was because of a mistake in communication with the pickup at our fulfillment center. Your bundle was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been not able to satisfy the demand (Slabway One Massage Chair). As such, we have actually likewise been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our client service team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to supply a great experience to each and every consumer (Reviews Of Slabway Massage Chair).
For that we apologize. Our records show that you have received the full refunds as asked for. We wish for the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away tried to cancel my order. I sent an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I lastly received an action by Monday morning telling me the order had actually delivered.
However, it was not deliverable since they had an inaccurate apartment number. I called UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their items.
It is your duty to do so. You will be taken benefit of if you do not. I received my foot massager and it worked as soon as then stopped. Now no one gets the phone and won't answer their own chat bot. It's outrageous. I want my refund. Hi Francis, We are sorry for any disappointment you have experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our client support since late. Their refund policy for their incompetence is absurd. Do refrain from doing service with these individuals. Go through ******. I purchased a foot massager Nov 26, used it once and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their evaluations prior to purchasing from this company.
I will keep your business on blast for this - Reviews Of Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was approved for a refund which you selected the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you would like to continue with the return procedure you've initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Organization Profiles may not be reproduced for sales or advertising purposes. BBB Organization Profiles are provided solely to assist you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of info provided by 3rd parties, and does not guarantee the accuracy of any info in Business Profiles - Slabway One Massage Chair. When considering problem details, please consider the company's size and volume of deals, and understand that the nature of complaints and a firm's reactions to them are often more crucial than the number of problems.
BBB Service Profiles undergo change at any time. If you pick to do business with this service, please let business understand that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or company - Slabway One Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. We believe chair massage is excellent - Slabway Shiatsu Massage Chair...
Massage Chairs are complex machines with lots of moving parts and advanced computer elements, so things can go wrong. But it's not much various from a cars and truck, it depends on how you utilize it and how you take care of it that will identify the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can occur during shipment.