I have emailed/called/texted the company several times without any action. I have requested a refund and no one has actually addressed me - Slabway Massage Chair Pic. I would suggest not to squander your difficult earned money on this business. I will be calling the Attorney General to submit a problem relating to SLAB. Buyer Be Careful!!!!!! Hey Michael, We truly regret the clear disappointment and inconvenience you have experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was created December fourth and that there was a label created on December 7. Your bundle was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to meet the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios impacting our providers nationwide. In relation to your experience with our customer service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Massage Chair Pic).
We recognize that we stopped working to miss out on the mark in this instance. For that we apologize. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was told it will shipped in 3 days. Called in 3 days said it delivered 4 days back after a week they do not respond to the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent out numerous e-mail with the same reaction will get back with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my best in finding a lawyer to spend adequate cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from package set it up plugged it in the chair went into a complete recline mode and has not came out of it because I've tried to contact Slabway various times through e-mail telephone call and have yet been able to speak to a live individual I continuously get e-mails back from them specifying that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email specifying that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this company due to the piss poor response that I receive from their support groups I believe anyone wanting to acquire any of their products must highly look at all their feedback's I have no idea the real count of how numerous bulls ** t favorable feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have received no more interaction from you notifying us if that resolved your concern. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this vacation season.
We are doing all that we can with the resources available to us to provide an excellent experience to each and every consumer. We acknowledge that we failed to miss out on the mark in this circumstances. For that we apologize - Slabway Massage Chair Amazon. We await your reaction. Thank YouI purchased a foot massager. Site stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat on the internet site. I called chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot states "regular wait time 5-15 mins.
I think this location is a fraud and i am going to get in touch with charge card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND buying anything from this poorly run attire (if they are a genuine clothing). PURCHASER BE CAREFUL!!!!!! Hello There Ian, We regards regret any frustration or inconvenience you have actually experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current situations affecting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We acknowledge that we failed to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Positioned an order on 12/4/20 and the order was canceled mid delivery with no additional explanation!? I have actually called several times, sent emails utilized the chat widget they recommended and also reached out to them through all social networks platforms and no reaction no reply just no description.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi There Tonya, We genuinely regret the clear frustration and inconvenience you have experienced regarding your recent order with Slabway (Slabway Shiatsu Massage Chair). This is not our intent and not the experience we desire for our customer.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your bundle was identified and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to satisfy the demand (Slabway Massage Chair Reviews). As such, we have also been not able to ensure our shipping time frames with the same certainty we previously had the ability to.
In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources offered to us to provide a good experience to each and every client (Slabway Shiatsu Massage Chair Reviews).
For that we say sorry. Our records reveal that you have actually gotten the full refunds as asked for. We hope for the opportunity to restore your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I right away attempted to cancel my order. I sent out an e-mail I called on the phone, for which there was no reaction. It was now around 12:20. I finally received a response by Monday morning informing me the order had delivered.
Nevertheless, it was not deliverable since they had an inaccurate apartment or condo number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your duty to do so. You will be taken advantage of if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and will not address their own chat bot. It's absurd. I desire my refund. Hi there Francis, We are sorry for any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our client support as of late. Their refund policy for their incompetence is outrageous. Do not do organization with these individuals. Go through ******. I purchased a foot massager Nov 26, used it when and it caused me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this company.
I will keep your company on blast for this - Slabway One Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was approved for a refund which you selected the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to proceed with the return procedure you have actually started, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Company Profiles might not be replicated for sales or marketing functions. BBB Organization Profiles are offered entirely to help you in exercising your own finest judgment.
However, BBB does not verify the accuracy of information supplied by 3rd parties, and does not ensure the precision of any information in Company Profiles - Slabway Massage Chair. When considering complaint info, please take into account the business's size and volume of deals, and understand that the nature of grievances and a firm's actions to them are often more important than the variety of grievances.
BBB Service Profiles undergo change at any time. If you pick to do company with this company, please let business know that you called BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any product, service or business - Slabway Full Body Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage professional. We think chair massage is terrific - Slabway Shiatsu Massage Chair...
Massage Chairs are complicated devices with lots of moving parts and advanced computer system components, so things can fail. But it's very little various from a vehicle, it depends on how you use it and how you look after it that will figure out the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can take place throughout delivery.