I have emailed/called/texted the company a number of times without any reaction. I have actually requested a refund and nobody has addressed me - Slabway Shiatsu Massage Chair. I would suggest not to squander your difficult made money on this business. I will be contacting the Attorney General to submit a grievance regarding SLAB. Purchaser Be Careful!!!!!! Hello There Michael, We all the best regret the clear frustration and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was developed December 4th and that there was a label developed on December 7. Your bundle was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the present situations impacting our providers nationwide. In relation to your experience with our consumer service team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Shiatsu Massage Chair Reviews).
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Employed 3 days said it shipped 4 days ago after a week they do not address the phone and tell you to chat with their site which never ever answer you back. They will keep you waiting sent out several e-mail with the very same response will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in discovering a lawyer to invest sufficient cash to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we removed from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it since I've tried to get in touch with Slabway various times by means of e-mail phone calls and have yet been able to speak to a live individual I constantly get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail stating that they're closing the RMA support ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss bad response that I get from their assistance teams I think anybody looking to purchase any of their products ought to highly look at all their feedback's I have no concept the real count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Massage Chair Reviews). We have actually gotten no additional communication from you notifying us if that resolved your problem. In relation to your experience with our client service group, we understand that our service has taken a hit this vacation season.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every consumer. We acknowledge that we stopped working to miss out on the mark in this circumstances. For that we ask forgiveness - Slabway Massage Chair Special Discount. We await your response. Thank YouI bought a foot massager. Site said 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the web website. I called chat, stated "currently responding in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "regular wait time 5-15 mins.
I believe this location is a rip-off and i am going to call charge card to stop payment. Slabway Massage Chair Pic. I DO NOT RECOMMEND purchasing anything from this improperly run clothing (if they are a real clothing). PURCHASER BE CAREFUL!!!!!! Hello Ian, We best regards are sorry for any disappointment or trouble you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery with no more explanation!? I've called several times, sent emails used the chat widget they suggested and also connected to them through all social media platforms and no action no reply simply no description.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hey Tonya, We genuinely regret the clear frustration and inconvenience you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intent and not the experience we desire for our consumer.
This was because of an error in interaction with the pickup at our fulfillment facility. Your bundle was labeled and prepared for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the demand (Slabway Massage Chair Reviews). As such, we have also been unable to guarantee our shipping timespan with the very same certainty we previously had the ability to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to supply a good experience to each and every customer (Slabway Massage Chair Amazon).
For that we ask forgiveness. Our records reveal that you have actually received the complete refunds as requested. We expect the opportunity to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the item they were offering could be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent out an email I got in touch with the phone, for which there was no response. It was now approximately 12:20. I lastly got a response by Monday early morning informing me the order had delivered.
However, it was not deliverable since they had an incorrect apartment number. I called UPS and inquired to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked when then stopped. Now no one chooses up the phone and will not address their own chat bot. It's ludicrous. I desire my cash back. Hello Francis, We are sorry for any aggravation you have actually experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer support as of late. Their refund policy for their incompetence is ludicrous. Do not do organization with these individuals. Go through ******. I bought a foot massager Nov 26, utilized it once and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your business on blast for this - Slabway Full Body Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was authorized for a refund and that you picked the choice to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return procedure you have actually started, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Service Profiles might not be recreated for sales or promotional purposes. BBB Company Profiles are supplied solely to assist you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of information provided by 3rd celebrations, and does not ensure the accuracy of any info in Organization Profiles - Slabway Massage Chair Reviews. When thinking about problem info, please take into account the business's size and volume of deals, and comprehend that the nature of complaints and a firm's responses to them are frequently more important than the number of grievances.
BBB Organization Profiles are subject to change at any time. If you choose to do service with this company, please let business understand that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any item, service or organization - Slabway Massage Chair Special Discount.
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Massage Chairs are intricate machines with great deals of moving parts and advanced computer elements, so things can fail. However it's not much different from a cars and truck, it depends upon how you use it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can occur throughout shipment.