I have actually emailed/called/texted the business several times without any action. I have asked for a refund and no one has addressed me - Reviews Of Slabway Massage Chair. I would suggest not to waste your hard made money on this business. I will be contacting the Attorney general of the United States to file a problem relating to PIECE. Purchaser Be Careful!!!!!! Hi There Michael, We truly are sorry for the clear aggravation and trouble you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was developed December fourth which there was a label developed on December 7. Your bundle was labeled and all set for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Shiatsu Massage Chair).
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Hired 3 days stated it delivered 4 days earlier after a week they do not respond to the phone and inform you to chat with their site which never ever answer you back. They will keep you waiting sent out several email with the same reaction will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This business is a rip-off and I'm going to do my best in discovering an attorney to spend adequate cash to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I have actually tried to contact Slabway many times by means of email telephone call and have actually yet been able to talk with a live individual I constantly get e-mails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail stating that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this company due to the piss poor action that I obtain from their assistance groups I believe anyone looking to buy any of their items should extremely take a look at all their feedback's I have no concept the real count of how many bulls ** t favorable feedback's they're posting but I can't think that they're getting that manyHi Rodney, We use our sincerest apologies regarding the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you inspect the fuse situated on the back of your chair (Slabway Massage Chair). We have gotten no additional interaction from you notifying us if that solved your problem. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer a good experience to each and every client. We recognize that we stopped working to miss out on the mark in this circumstances. For that we apologize - Reviews Of Slabway Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the web site. I got in touch with chat, stated "currently responding in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot states "normal wait time 5-15 minutes.
I think this location is a fraud and i am going to get in touch with charge card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND purchasing anything from this poorly run outfit (if they are a genuine attire). BUYER BEWARE!!!!!! Hi Ian, We genuinely regret any aggravation or hassle you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We recognize that we failed to miss the mark in this instance. For that we say sorry. Our records do show that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover great usage of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I've called multiple times, sent e-mails used the chat widget they recommended and also reached out to them through all social networks platforms and no reaction no reply simply no description.
I would like a complete refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hi Tonya, We truly are sorry for the clear frustration and hassle you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intention and not the experience we want for our customer.
This was due to an error in communication with the pickup at our fulfillment center. Your plan was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to meet the demand (Slabway Massage Chair). As such, we have likewise been unable to ensure our shipping amount of time with the very same certainty we previously were able to.
In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to supply an excellent experience to each and every client (Slabway Shiatsu Massage Chair).
For that we ask forgiveness. Our records show that you have gotten the complete refunds as requested. We hope for the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I found the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away tried to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now approximately 12:20. I lastly got a response by Monday morning informing me the order had actually shipped.
However, it was not deliverable due to the fact that they had an inaccurate house number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now nobody gets the phone and won't answer their own chat bot. It's ridiculous. I want my money back. Hi Francis, We regret any frustration you have experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our consumer assistance since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing business with these individuals. Go through ******. I ordered a foot massager Nov 26, utilized it once and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was approved for a refund which you picked the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you want to continue with the return process you've initiated, we ask that you please reply to the assistance e-mail thread validating you 'd with to continue. BBB Business Profiles may not be recreated for sales or promotional purposes. BBB Service Profiles are provided solely to help you in exercising your own best judgment.
Nevertheless, BBB does not verify the accuracy of information offered by 3rd parties, and does not guarantee the precision of any information in Organization Profiles - Slabway Shiatsu Massage Chair. When thinking about grievance details, please take into account the company's size and volume of deals, and comprehend that the nature of grievances and a firm's reactions to them are frequently more crucial than the number of grievances.
BBB Business Profiles undergo alter at any time. If you choose to do business with this service, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any product, service or company - Slabway Massage Chair Amazon.
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Massage Chairs are intricate machines with lots of moving parts and advanced computer system parts, so things can fail. However it's very little different from a cars and truck, it depends upon how you utilize it and how you take care of it that will determine for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can occur during shipment.