I have emailed/called/texted the company numerous times without any action. I have requested a refund and nobody has actually addressed me - Slabway Shiatsu Massage Chair Reviews. I would suggest not to lose your difficult made money on this business. I will be calling the Attorney general of the United States to submit a problem concerning SLAB. Purchaser Be Careful!!!!!! Hey Michael, We truly are sorry for the clear aggravation and hassle you have actually experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth and that there was a label developed on December 7. Your package was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present circumstances impacting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Massage Chair Pic).
We acknowledge that we failed to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation cost was informed it will shipped in 3 days. Contacted 3 days stated it delivered 4 days ago after a week they do not address the phone and tell you to talk with their site which never ever address you back. They will keep you waiting sent out several email with the very same reaction will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This business is a scam and I'm going to do my best in discovering an attorney to spend enough money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it because I've attempted to call Slabway many times by means of email call and have yet had the ability to talk with a live individual I continually get emails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA support ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I receive from their support groups I think any person looking to purchase any of their products need to highly take a look at all their feedback's I have no idea the real count of the number of bulls ** t favorable feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway One Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair). We have received no further communication from you notifying us if that solved your concern. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to supply a good experience to each and every client. We recognize that we stopped working to miss out on the mark in this instance. For that we apologize - Slabway Massage Chair. We await your action. Thank YouI purchased a foot massager. Website said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps repeating. States to get on chat online website. I got in touch with chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this location is a rip-off and i am going to contact credit card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this poorly run outfit (if they are a real attire). PURCHASER BEWARE!!!!!! Hi Ian, We genuinely are sorry for any aggravation or hassle you have actually experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to meet the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway Full Body Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery with no more description!? I have actually called several times, sent out e-mails utilized the chat widget they suggested and also connected to them through all social networks platforms and no action no reply just no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hey There Tonya, We regards are sorry for the clear disappointment and trouble you have actually experienced regarding your recent order with Slabway (Slabway Shiatsu Massage Chair). This is not our intent and not the experience we desire for our client.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your package was labeled and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been not able to meet the need (Slabway Massage Chair Pic). As such, we have also been unable to guarantee our shipping time frames with the exact same certainty we previously had the ability to.
In relation to your experience with our customer service group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources available to us to provide a good experience to each and every consumer (Slabway Shiatsu Massage Chair Reviews).
For that we say sorry. Our records show that you have received the full refunds as asked for. We expect the chance to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the item they were selling could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent out an email I contacted the phone, for which there was no reaction. It was now approximately 12:20. I finally got a response by Monday early morning informing me the order had shipped.
However, it was not deliverable due to the fact that they had an inaccurate apartment or condo number. I called UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be taken benefit of if you do not. I got my foot massager and it worked once then stopped. Now nobody gets the phone and will not address their own chat bot. It's ridiculous. I want my refund. Hello there Francis, We are sorry for any aggravation you have actually experienced concerning the performance of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our client support as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing company with these individuals. Go through ******. I ordered a foot massager Nov 26, utilized it once and it triggered me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was authorized for a refund and that you chose the choice to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to proceed with the return procedure you've started, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Company Profiles may not be reproduced for sales or promotional functions. BBB Company Profiles are supplied solely to assist you in exercising your own best judgment.
Nevertheless, BBB does not verify the accuracy of info offered by 3rd parties, and does not ensure the accuracy of any details in Service Profiles - Slabway Massage Chair Special Discount. When considering problem information, please take into account the business's size and volume of transactions, and understand that the nature of grievances and a company's reactions to them are typically more crucial than the variety of grievances.
BBB Service Profiles undergo change at any time. If you pick to do service with this business, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Shiatsu Massage Chair Reviews.
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Massage Chairs are intricate machines with lots of moving parts and advanced computer system components, so things can fail. But it's not much different from a vehicle, it depends on how you utilize it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can occur during shipment.